Privacy Policy

texasesaletter.org ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website, you agree to the practices described here.

1. Information we collect

• Information you provide: name, email address, phone number, city, appointment preferences, and any details you submit through our contact or booking forms.
• Evaluation information: information shared with your clinician during your evaluation is treated as confidential health information.
• Automatically collected information: basic technical data such as browser type, device, pages visited, and approximate location, collected through standard web technologies.

2. How we use your information

• To schedule and conduct your evaluation and deliver your ESA letter.
• To respond to your questions and provide customer support.
• To process payments and send service-related emails.
• To maintain, secure, and improve our website and services.
• To comply with applicable laws and professional record-keeping requirements.

3. How we share information

We do not sell your personal information. We share it only with:

• The licensed mental health professional conducting your evaluation.
• Service providers that help us operate the website (e.g., hosting, form processing, payment processing), under appropriate confidentiality obligations.
• Housing providers — only when you ask us to verify your letter.
• Authorities, where required by law.

4. Confidentiality of health information

Information disclosed during your clinical evaluation is held in confidence by your clinician consistent with applicable professional and legal standards. Please avoid sending sensitive medical details through general website forms or email.

5. Data retention

We retain personal information only as long as needed to provide our services, meet professional record-keeping obligations, and comply with the law, after which it is deleted or anonymized.

6. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Cookies

Our website may use essential cookies and similar technologies to operate properly and understand site usage. You can control cookies through your browser settings.

8. Your rights

You may request access to, correction of, or deletion of your personal information by emailing contact@texasesaletter.org. We will respond consistent with applicable law, including any rights you may have under Texas and U.S. privacy laws.

9. Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the website after changes means you accept the updated policy.

11. Contact

Questions about this policy? Email contact@texasesaletter.org.