HIPAA Compliance & Your Health Privacy

Our commitment to protecting your health information

Your trust matters to us. texasesaletter.org and the licensed clinicians who conduct evaluations through our platform handle your health information in accordance with the privacy and security standards established by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas medical privacy law, including the Texas Medical Records Privacy Act.

How your information is protected

• Confidential evaluations. Telehealth sessions are conducted privately between you and your clinician on secure, encrypted platforms.
• Encryption in transit. Data submitted through our website and delivered by email is transmitted over encrypted connections.
• Minimum necessary standard. We collect and share only the information required to schedule your appointment, conduct your evaluation, and deliver your letter.
• Access controls. Clinical information is accessible only to your evaluating clinician and staff who need it to provide your service.
• No sale of data. We never sell your personal or health information to anyone, for any purpose.

What your letter reveals — and what it doesn't

Your ESA or PSD letter confirms that a licensed professional has evaluated you and determined an assistance animal is appropriate. It does not disclose your diagnosis, symptoms, or clinical details. Landlords and housing providers receive only the letter itself — and under the Fair Housing Act, they may not demand your medical records or details of your condition.

Your rights

You may request access to your information, ask for corrections, or request deletion where permitted by law and professional record-keeping requirements. To exercise any of these rights, email contact@texasesaletter.org. For full details on what we collect and how we use it, see our Privacy Policy.

Reporting a concern

If you believe your health privacy has been compromised, contact us immediately at contact@texasesaletter.org. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.